Rockford Mutual Insurance Company Appoints New Chief Operating Officer, Robert Jacobson

Cheif Operating Officer

Robert Jacobson, CIOP, CXAP, LSSBB, CIC, Chief Operating Officer, joined Rockford Mutual September 5, 2023. Rockford Mutual's Board of Directors chose Robert Jacobson to work alongside the CEO to develop the strategic long-term vision of the company. Responsible for leading the Underwriting, Claims, Marketing, IT and R&D teams, Rob will ensure that all activities and operations are performed at the highest levels and in compliance with state and federal laws and insurance department statutes.

Rob brings to the role over three decades of property & casualty insurance experience having held senior executive positions with Liberty Mutual, AAA The Auto Club Group, and most recently Kingstone Insurance Company. Rob’s expertise has focused on operational excellence in Underwriting, Claims and Customer Service, Strategic Design, and Financial Planning.

Rob holds designations in Lean Six Sigma Black Belt (LSSBB), Customer Experience & Analytics Professional (CXAP), Chartered Insurance Operations Professional (CIOP) and Certified Insurance Counselor (CIC).