As we stand together through the COVID-19 outbreak, Rockford Mutual stands strong and is here to serve you
At Rockford Mutual, we are committed to providing policyholders with peace of mind through these difficult times. We have built our financial strength and stability for nearly 125 years, ensuring that we will be there following accidents, storms and other covered losses when you need us most.
During the coronavirus (COVID-19) pandemic, as an essential business, we are here to provide uninterrupted service to you as we continue our operations remotely. Whether you need to file a claim or questions about your billing, we are here to serve you.
Contacting Rockford Mutual
For billing or payment questions
We understand that many of our customers are experiencing financial difficulties through this pandemic and might have questions about late payments, fees, cancellations and other issues. We are working to be as accommodating as possible, addressing concerns on a case-by-case basis during this challenging time.
Please call us to discuss your options at 815.229.1500 option #1 or email us at CustomerCare@rockfordmutual.com
For claims service
To report a new claim, please contact your local Independent Agent. Or, if you wish to inquire about an existing claim, please call 800.747.7642. When calling about an existing claim, please call during our normal business hours of 7:30 a.m. to 4:30 p.m. (CST) Monday – Friday
For other questions
Your local Rockford Mutual Independent Insurance Agent is always available and happy to assist you with managing your policy
Premium Payment & Cancellation Extensions
Rockford Mutual understands that some policyholders are currently facing circumstances beyond their control. We are taking steps to ensure you have the insurance coverage you need in response to the COVID-19 pandemic:
We are suspending cancellations and non-renewals for all insurance policies effective March 9, 2020 to June 1, 2020.
We are suspending cancellations for non-payment of premium beginning March 19, 2020 to June 1, 2020.
We are suspending all cancellations for non-payment for all insurance policies from March 19, 2020 to June 1, 2020.
Extended Coverages Available
COVERAGE FOR TEMPORARY DELIVERY DRIVERS
Many restaurants and other food establishments are adhering to the public health emergency orders to offer meals only for take-out and delivery. Some employees may use their personal vehicles to make deliveries, which can increase risks and liabilities for both the driver and business.
To protect businesses from auto liability losses stemming from accidents involving these employees, commercial policyholders may request hired and non-owned auto (HNOA) liability coverage from Rockford Mutual Insurance if they don’t already have this coverage on a commercial auto policy. Please contact your local Rockford Mutual Agent to request this coverage.
ILLINOIS COVID-19 RESPONSE FUND CONTRIBUTION
We recently contributed to the new Illinois COVID-19 Response Fund. RMIC is dedicated to helping families, individuals and businesses today and during their time of need - this is a key element of the company’s mission.
“We understand that communities are being faced with very uncertain times,” says Kent Shantz, President & CEO of RMIC, “which is why we felt compelled to contribute what we could. Contributing to this fund will swiftly deploy additional financial resources to various local community foundations and nonprofits to support local residents. We are here for more than our community alone; we are here for you.”
Resources for Businessowners
As COVID-19 continues to spread, it is becoming vitally important for businessowners to have procedures in place that address:
- Epidemic Control
- Working or Staying At Home
- Workplace Control
We understand that developing these types of compliant procedures may seem like a daunting task for your business. Fortunately, with a Business Policy from Rockford Mutual, you have free access to a risk management website, www.wprsolutions.com, that is run by The McCalmon Group.
The McCalmon Group has developed a model policy, entitled Disease/Epidemic Control. This model policy can be a great starting point for businesses who are struggling to put a policy together. Keep in mind that this is a sample policy only and should be reviewed by your local counsel to ensure it complies with the complicated mix of local and state regulations.
Businesses insured with Rockford Mutual have access to www.wprsolutions.com. This site holds an array of model policies and guidance for businesses. If you have not yet registered for this site, contact your local Rockford Mutual Agent to provide you with your new login credentials. Once you log in, you can find a variety of relevant sample policies by selecting the following options: Knowledge Vault > Model Policies > Disease/Epidemic Control.
Another great resource included on this site includes the guidance available for handling workplace issues, including these articles, in the Knowledge Vault > Article Library > March 2020:
- How Can Managers Help Prevent Coronavirus in the Workplace?
- Hoping for the Best, Preparing for the Worst: Coronavirus and the Workplace (podcast)
- Epidemics and Employment Risk Issues
If you need assistance in accessing the Workplace Risk Solutions website, feel free to contact Rockford Mutual’s Risk Solution experts at 888.712.7667. Our legal hotline is also a great resource if you have COVID-19 employment-related questions. The Hotline number is 800.259.5589.
Rockford Mutual is committed to servicing you and providing you with the guidance you need to navigate this ever-changing environment.