I am writing in regards to Makayla, my daughter who was in an automobile accident. I thought that you should know how impressed I am with the way Rockford Mutual (Roger) has handled our situation. My first conversation was with Debra who was also fantastic. She did her job and then turned the case over to Roger and I have been working with him. I felt genuine compassion from both of these individuals.
This has naturally been a very traumatic event for our family, it turns your lives upside down. Dealing with the physical and mental issues alone is daunting. Then comes the medical bills and countless phone calls and conversations with people who don’t appear to give a darn about anything other than business. The exception to this madness was Roger who has talked with me endlessly about Makayla and her well being. Roger has been a blessing during a time that I consider a little taste on earth.
Thank you Jeannie! I also want to let you know that this was a very difficult loss for me and you made this process very easy. I appreciate all of your help. Everyone I worked with during this tough time at Rockford Mutual was very helpful, honest, and sympathetic. Your customer service has been top-notch. I was with another insurance company for 14 years prior to joining Rockford Mutual and never felt the amount of comfort as I do with you. Thank you again for all of your help!