Contact Us
As an insurance company utilizing independent agents we encourage you to contact your agent for assistance with questions and service requests. Their phone number can be found on many of your policy documents or you can use our Agent Locator for more information. However, if you prefer, you may contact Rockford Mutual using the information below.

  Customer Service 
Policy change requests must be made in writing to:

Rockford Mutual Insurance Company
PO Box 5626
Rockford, IL 61125-0626

You can email The Customer Service Department.
(Please include your policy number with the request.)

  Underwriting 
Call 1-815-229-1500 ext. 250 for questions regarding your Auto, Home, Dwelling, Recreational Vehicle, or Watercraft insurance. You can also email Personal Lines Underwriting.
Call 1-815-229-1500 ext. 324 for questions regarding your Farm, Business, or Commercial insurance. You can also email Commercial Lines Underwriting.
  Agency Service 
Call 1-815-229-1500 ext. 258 for agent questions regarding your agency, your agency contract, or other information regarding the relationship your agency has with Rockford Mutual. You can also email The Agency Service.
  Accounting 
Call 1-815-229-1500 ext. 248 for questions about your billing or payment status. You can also email The Accounting Department.
  Claims 
Call 1-815-229-1500 to report a claim or to inquire about an existing claim.  You can also email The Claims Department.
  Auto Glass Claims 
Call 1-800-609-2593 24 hours a day to report a glass claim or to inquire about an existing glass claim.
 You can also submit a claim by clicking Auto Glass Claims.
  Reinsurance 
Call 1-815-229-1500 ext. 291 for questions about your Reinsurance, or contact us about obtaining Reinsurance for your Farm Mutual. You can also email  Reinsurance.