ACCESS YOUR POLICY
You can access your Rockford Mutual policy anytime, anywhere! Our exclusive Rockford Express customer portal makes it easy to find the information you need quickly and securely.
- View Coverages, ID Cards, documents and policy details
- Pay your bill
- Review your claims history
- Contact your Agent, or find a Rockford Mutual Insurance Agent near you
LOGIN/REGISTER FOR THE ROCKFORD EXPRESS PORTAL
Access your account today at www.rmicpayment.com! Simply click the gray “Register” button to create an account.
*For more information, or if you’re looking for assistance with Rockford Express, please contact our web support team at 1-800-747-2957 or 1-815-489-3291.
GET IN TOUCH WITH CLAIMS
If you require assistance with your claim or have any questions regarding the claims process, our dedicated Claims Department is here to help. Our team of experienced professionals are committed to providing you with fast and fair service.
If calling to report a new claim, please call 1-800-747-7642. If calling about an existing claim, please call during our regular business hours of 8:00 a.m. to 4:30 p.m. (CST), Mon-Fri. You may also inquire on the status of your claim by emailing our claims team at Claims@rockfordmutual.com.
Tow/Labor and Glass Information
Tow/Labor and Roadside Assistance
Tow/Labor invoices are to be submitted to claims@rockfordmutual.com for reimbursements up to the covered limit stated on the policy. Please include your policy number, the Date of Loss, and the vehicle involved. Alternatively, this information can be given to your agents or sent to:
- Rockford Mutual Insurance Company
- PO Box 5626
- Rockford, IL 61125
Glass
To submit a new glass claim, please call 1-800-607-7764. If you have already repaired/replaced your glass and wish to file your invoice for reimbursement, please proceed to file a standard claim with Rockford Mutual using one of the following options:
- Contact your local RMIC agent
- Call our claims hotline at 1-800-747-7642
- Email the details to Claims@rockfordmutual.com.
MAKE A PAYMENT
We offer a variety of easy payment options to suit your lifestyle. Whether you prefer paying online, over the phone, or via mail, we provide you with peace of mind knowing that your payments are handled efficiently and securely.
PAYMENT OPTIONS
ONLINE/MOBILE APP PORTAL
We support online payments through our customer portal or the Rockford Express Mobile application. Online payments support Electronic Funds Transfers (EFT) from a bank account via a routing/account number or payments made from a debit/credit card. Create your account at www.rmicpayment.com.
PAY BY PHONE
You can make a one-time payment through our Customer Care Center by calling 815-229-1500 option #1 using a checking/savings account or a debit/credit card. Business hours are 7:30 a.m. – 4:30 p.m. (CST), Mon – Fri.
PAY BY MAIL
Payable to Rockford Mutual Insurance Company, mail your check directly to our payment processing center using the envelope provided with your statement attached. Please mail all premium payments to:
Rockford Mutual Insurance Company
PO BOX 8219
Carol Stream, IL 60197-8219
